Returns can be requested within 14 days if your order arrives damaged, faulty, or not as described. Simply keep the item and share a few photos so we can take a look. If approved, we’ll provide a prepaid return label and arrange a replacement. Where there’s an issue, return costs are covered by us. For other approved returns, return postage may apply. As each piece is made to order, change-of-mind requests may be considered on a case-by-case basis and, where approved, are offered as a gift certificate.